Palm
Most Common Questions
General Problems
Attachments
Handy Tips on using SnapperMail
IMAP Support
International Language Support
Miscellaneous
SSL Support
Palm
How do I reduce the number of crashes on my Treo 650, LifeDrive, and Tungsten T5?
Some crashes can be fixed by updating the ROM in the device. Updates can be found for each device respectively at the following links:
Treo 650 - http://www.palm.com/us/support/downloads/treo650updater/
LifeDrive - http://www.palm.com/us/support/downloads/lifedrive/lifedrive_update.html
Tungsten T5 - http://www.palm.com/us/support/downloads/tungstent5/tungstent5update.html
How do I set the default Email application to SnapperMail on my Palm TX?
In the default Contacts application, with a contact highlighted, tap the menu. Then tap 'Record' followed by 'Connect'. Then select 'Settings', and you can configure the application defaults.
My device crashed, and now I can't see my old Email. How do I restore my old Email?
1) Locate the most recent, known good backup of your handheld device. It could be on the SD memory expansion card (if your device has one or another type of card), or it could be in C:\Program Files\Palm\[short_user_ID]\Backup (where "[short_user_ID]" is replaced with your abbreviated HotSync ID). Adjust where you look for the backup based on your Palm Desktop software installation.
2) In that Backup directory, locate the following four files:
Snapper-MsgContent-Snpm.pdb
Snapper-MsgList-Snpm.pdb
Snapper-MsgMime-Snpm.pdb
Snapper-Prefs-Snpm.pdb
Important Note: They must all come from the same backup set!
3) Double-click on each of the files. That should load them into the Palm Desktop software "Install Tool". If it does not, you can start the Install Tool manually, then drag and drop the files in there, or use the Tool's "Browse" function to locate them and load them in.
4) Perform a hotsync operation between your computer and your handheld. That will load the four databases back into the memory on your handheld.
5) Restart SnapperMail and check that your old messages are accessible.
6) At the very least, you should keep weekly backups of the four databases mentioned above to be used for restoration in the future, if needed.
Most Common Questions
I get relaying denied errors whenever I try to send mail. What's wrong?
To send email, just like your desktop email client, SnapperMail talks to a SMTP server. A SMTP server’s sole function is to relay your messages on to their intended recipients. The SMTP server that SnapperMail attempts to use is the one you configure in the Server section of your account settings.
On a desktop you typically connect to your ISP and then use your ISP's SMTP server to send messages. However when you use SnapperMail, more commonly you are connecting to the Internet not via your ISP but through a wireless carrier. When this happens, your ISP recognizes that you are not connected to their network, instead it identifies you as an outsider - hence their SMTP server will shut you out with the "relaying denied" error.
To make SnapperMail send mail in this situation you have the following options:
- See if your ISP's SMTP server supports authentication. If it does, simply fill in the SMTP username and password in your account settings. This will log you into the SMTP server allowing you to send email. We've got a list of common settings in our ISP configuration area.
- Before SMTP authentication became popular, some ISPs required you to log into your POP server before letting you send. If this is the case for your ISP, you can try checking the "POP before send" option in the server settings.
- If your wireless carrier offers a SMTP server, configure all of your accounts in SnapperMail to use your wireless carrier's SMTP. We've got a list of SMTP servers for some common wireless carriers on our ISP configuration area.
- Sign up to a third party mail service which will give you access to a SMTP server that supports authentication. You can then configure all of your mail accounts to use this SMTP server. We recommend FastMail, their service is fast and reliable.
Does SnapperMail support rich-text HTML messages?
Yes, SnapperMail renders HTML messages. Please note some complex messages will look a little weird on a small Palm-sized screen and advanced HTML objects like embedded images and tables will not be rendered.
How do I install SnapperMail to my handheld?
If you are using a Windows PC:
1. SnapperMail is distributed in a .zip file. When you click on a "Download" link, you will usually be asked if you want to Open or Save the file. Click on the "Save" button, which will bring up the "Save As" window. Make a note of which folder you put the .zip file in - it is often easier to find the file if you put it on the Desktop. Click the "Save" button to download the file.
2. Locate the .zip file on your PC and double-click on it. If your PC has an unzipping utility installed, you will see a window with a list of files. If you don't have an unzipping utility, you can install one of many of these utilities that are available for download on various sites. WinZip is one of the most commonly used unzipping utilities.
3. Double-click on each file that you wish to install to your handheld (the ReadMe file provides guidance on which files you want to install). This will bring up the Palm Install Tool. Make sure the correct HotSync ID is selected. After adding the desired files to the list, HotSync to install the files to the handheld.
How do I register SnapperMail if I purchased a license for it over the air from Sprint?
Sprint Over-The-Air Purchase Registration Procedure
1. If you don't know your HotSync ID
go to your Palm Launcher and tap  . Take note of your HotSync ID at the top right-hand corner.
2. Launch SnapperMail, go to Menu->Options->About SnapperMail
3. Tap Register Online
4. Take note of the 8 digit serial number.
5. Tap www.snappermail.com/register
on the Register Online form.
(or you can go to this webpage in any browser by clicking Product Registration at the bottom
right-hand corner of our home page http://www.snappermail.com.)
6. Enter your 8 digit serial number noted in step 4.
7. Click Next
8. Enter your email, name, etc.
9. Click Next
10. Enter your HotSync ID
11. Click Next
12. Click Next after verifying your
details. You will see your login details which you should take note of.
13. Click Next to go to the product
download page to update your software.
I'm looking for an email service to use SnapperMail with. Is there any you recommend?
We've found FastMail to be a very nice service that's cost effective. They charge $14.95 plus $19.95 per year for full membership. Make sure you sign up for the "full membership" plan which includes POP/SMTP access. If you're just requiring an SMTP account to send mail, then the one time $14.95 charge for "member" status is pretty nice. For FastMail SnapperMail settings check out the ISP Configuration page. Feel free to use the referrer code "snappermail" if you sign up!
General Problems
I get relaying denied errors whenever I try to send mail. What's wrong?
To send email, just like your desktop email client, SnapperMail talks to a SMTP server. A SMTP server’s sole function is to relay your messages on to their intended recipients. The SMTP server that SnapperMail attempts to use is the one you configure in the Server section of your account settings.
On a desktop you typically connect to your ISP and then use your ISP's SMTP server to send messages. However when you use SnapperMail, more commonly you are connecting to the Internet not via your ISP but through a wireless carrier. When this happens, your ISP recognizes that you are not connected to their network, instead it identifies you as an outsider - hence their SMTP server will shut you out with the "relaying denied" error.
To make SnapperMail send mail in this situation you have the following options:
- See if your ISP's SMTP server supports authentication. If it does, simply fill in the SMTP username and password in your account settings. This will log you into the SMTP server allowing you to send email. We've got a list of common settings in our ISP configuration area.
- Before SMTP authentication became popular, some ISPs required you to log into your POP server before letting you send. If this is the case for your ISP, you can try checking the "POP before send" option in the server settings.
- If your wireless carrier offers a SMTP server, configure all of your accounts in SnapperMail to use your wireless carrier's SMTP. We've got a list of SMTP servers for some common wireless carriers on our ISP configuration area.
- Sign up to a third party mail service which will give you access to a SMTP server that supports authentication. You can then configure all of your mail accounts to use this SMTP server. We recommend FastMail, their service is fast and reliable.
Are there any apps that are known to conflict with SnapperMail?
Here's a list of conflicting apps/hacks that our users have reported to us. These programs patch the system in ways that prevent SnapperMail from functioning, resolving these issues are beyond our control so please contact their developers for a fix. Note that some of these conflicts may have been resolved by using the very latest versions, so again, please check with the developers:
- Jot (older versions) - prevents periodic fetching
- WordComplete - prevents periodic fetching
- RecoEcho - prevents periodic fetching
- PDA Defense - prevents saving attachments to memory card
- pToolSet - error when initiating a Send/Fetch
- Symantec AntiVirus - slows down message reader
I can't get SnapperMail to periodically send and fetch, is there anything I can try?
Try going through these steps:
- Ensure you handheld does not have any conflicting apps installed.
- Ensure SnapperMail is running in RAM and not on a memory card.
- Check that your system clock is set correctly.
- Ensure your account(s) are set up correctly and that a manual send/fetch works (i.e. you have an account selected for fetching).
- Do a soft reset (not really necessary, but do it anyway).
- Go to Periodic Delivery Prefs and check your fetch times are correct
- Turn off device.
- Wait required time and allow up to 4 additional minutes.
I can't get SnapperMail to work with ATT Broadband.
Accessing your ATT Broadband mail (Attbi) requires SSL support. Make sure you're using SnapperMail Premier or Enterprise Edition. Both of those editions include SSL.
I can't tap the on-screen buttons on my Treo 600 when SnapperMail is fetching e-mail.
If the keyguard is on, the screen is unresponsive during a send/fetch. To unlock it, simply press the Screen button, then press the Center button. The screen will become unlocked. You can then press "Cancel" (or "Skip Account"). If you press "Cancel," the screen will immediately go dark, but you can then hit the Screen button again to bring it back.
I find SnapperMail is only fetching some of my messages, when I get back to the desktop I find that there were other messages that SnapperMail did not show.
This usually happens when you have a desktop running and periodically fetching and removing messages from the server. In order for SnapperMail to access these messages, set your desktop emailer to "leave messages on the server for X days". This will provide a window opportunity for SnapperMail to fetch the same messages from the server. Also please ensure that your desktop is not somehow downloading messages from a server which SnapperMail has not been configured to fetch from.
My messages in SnapperMail start with several pages of header information that I have to scroll through. Is there any way to get rid of it?
When you're reading a message, there are three icons at the top right of the screen. The left-most one shows the least header information.
SnapperMail renders messages very slowly, sometimes taking as much as 30 seconds. What is wrong?
Symantec Anti-Virus software is known to slow message rendering to a crawl. It is feasible that other apps/hacks that patch the OS at a low level can slow message rendering; if you discover another culprit, please contact our support team so we can update this list. As a point of reference, SnapperMail should render messages instantaneously on fast devices like the Tungsten C or within up to 4 seconds on slower devices.
Attachments
Can I open Microsoft Office attachments that are sent to me?
Yes, both of the leading Palm MS Office solutions, Documents To Go (v6.0 or better) and Quickoffice Premier (v7.0 or better), support SnapperMail. Either of these apps need to be installed in order to view and edit MS Office files. SnapperMail can also send these files directly from your handheld. Please note that both SnapperMail and the software you are using to view the MS Office documents must be installed into the main RAM of the handheld (not on an expansion card).
Can I open PDF file attachments from within SnapperMail?
SnapperMail handles attachments by passing them to the PalmOS Exchange Manager. From there, SnapperMail has no involvement with the display of the attachments. With that in mind, yes you can open PDF file attachments from within SnapperMail provided that you have either the most recent version of DocsToGo (version 8+) or PalmPDF installed on your handheld. Information about DocsToGo can be found at the http://www.dataviz.com web site. PalmPDF can be found at the http://www.metaviewsoft.de/en/Software/PalmOS/Freeware/Other/ site. Both SnapperMail and one of those other programs must be installed in the main RAM of the handheld.
Does SnapperMail work with Documents To Go by DataViz?
Yes. Version 6 of Documents To Go supports native Word and Excel documents sent and received by SnapperMail.
Version 5 used DataViz-formatted files on the handheld (these documents appear as standard *.pdb files on the desktop). If you receive a DataViz-formatted file as an attachment, SnapperMail gives you the option to install it onto your handheld. After installation you may switch to Documents to Go for viewing and editing. You can then save your changes and email the updated file.
How do I open attachments (i.e. "winmail.dat") sent from Microsoft Outlook and/or Exchange?
Attachments sent from Microsoft Outlook clients and/or Exchange Servers are sometimes received by SnapperMail as "winmail.dat" files. Unfortunately, those files are encoded in the Email message as MS-TNEF format. Those are proprietary to Microsoft and unreadable by SnapperMail. The following URL provides more information -
http://support.microsoft.com/default.aspx?scid=kb;en-us;224817
To work around this problem, the following was posted on the SnapperMail public forum (Thank you to Eric Clise):
On the virtual IMAP4 server properties: Message Format tab> select "Provide message body as plain text" radio button and de-select "Use Exchange Rich-text format" check box.
Within the Outlook 2003 client go to Tools>Options>Mail Format Tab and select "Compose in this message format:" "Plain text".
Click on the Internet format button and de-select the HTML options check box. In Outlook Rich Text Options choose "Convert to plain text format" from the drop down menu.
It's as simple as that! I'm not positive that all of these settings are required just this way, but this was the combination that worked for me.
I have Acrobat for Palm OS installed and my handheld crashes whenever I try and open a PDF file.
Unfortunately Acrobat for Palm OS has a bug where it registers itself with the system as the PDF viewer but is NOT capable of opening native PDF files. When SnapperMail passes a native PDF file to Acrobat, it crashes. Acrobat for Palm OS is only capable of opening converted PDF files that have been processed by the HotSync conduit into a simplified PDB form for the handheld.
I'm having trouble beaming attachments to my Windows 95/98 laptop.
IR beaming to a laptop requires Windows 2000/XP. When you beam from your handheld, you are using a protocol call IrOBEX which all modern IR systems support, unfortunately Windowns 95/98 is a little old and doesn't support this standard. Perhaps it's time to upgrade your OS?
When I tap on an attachment I get an error message saying there are no apps installed to open the attachment.
SnapperMail relies on other applications to open attachments much like your personal computer does. The SnapperMail Specification page has a list of filetypes and respective apps that are compatible viewers. If you already have the correct viewer installed and still get this error then try this checklist:
- Ensure the viewer is installed in RAM and not on the memory card
- Make sure the correct version of the software is installed. Sometimes only the very latest versions support SnapperMail attachments
- Make sure you installed the application via a HotSync, and not via a memory card file copy
- Try deleting the viewer and reinstalling it using HotSync
If you still have trouble contact the developer of the software and tell them their software is failing to register for its filetype with the Exchange Manager
When I tap the paperclip to attach a file, SnapperMail appends a ".pdb" extension to the filename. The people I send these files to can't open them on their desktops - what's wrong?
Tapping the paperclip browses either RAM or the memory card. Though memory card files are in desktop format, everything in RAM by contrast is stored inside "Palm databases" (PDB files). These databases are used to store all application data - they aren't files like you see on your PC. To send a real desktop file from RAM an application must convert its info held inside its database into a desktop file and push it to SnapperMail. For example to send a Jpeg image from JpegWatch Lite, tap the "Mail" button. JpegWatch Lite will then convert the image into a JPG file and pass it to SnapperMail ready for sending.
Handy Tips on using SnapperMail
Can I beam any file to my handheld as attachment to send using SnapperMail?
Yes - just rename the file so that dots are replaced with ^_ and append a .mail extension to the filename. E.g. "picture.jpg" becomes "picture^_jpg.mail". After beaming, SnapperMail will restore the original filename and the file will be inserted into an outgoing message for sending.
Can I get SnapperMail to fetch my Hotmail or MSN mail?
The answer to that is both "No" and "Yes." Hotmail uses a closed protocol that SnapperMail does not support. The MSN POP3 servers are not accessible unless you are logged into their own network. As such, SnapperMail cannot directly access either service. However, if you're willing to subscribe to our favorite mail service, FastMail, there is a workaround. You can configure your FastMail account to periodically fetch mail from your Hotmail** or MSN account. Once configured, you can use SnapperMail to check your FastMail account using POP3 or IMAP4 access.
**Hotmail recently announced that direct access to email by third party software will only be available to paid subscribers. Users of the free Hotmail service can expect this service to be terminated any time soon.
Can I set up group mailing lists?
We don't support group mailing lists, but you can easily work with groups in your address book. The best way to do this is to create an address entry with the last name being the name of your group and in the email field enter all the group's email addresses separated by commas. When you look up that group from within SnapperMail, it will automatically expand to all the members of your group. Please note that this method does NOT work on Handspring Treo devices since the Treo address book application automatically separates the group's individual addresses during the lookup.
How do I configure SnapperMail so that a copy of all of my sent messages are saved on my desktop?
In the account configs set SnapperMail to always BCC another email address, you'll use this email address to relay the message back to your desktop. On your desktop set it to fetch mail from that email address and to filter it into your Sent Folder.
Is there a quicker way of looking up email addresses?
If you start typing a name in the "To:" field that uniquely matches a last name in the address book, SnapperMail will automatically expand that name into that person's full email address when you tap the "To:" trigger.
To use this cool trick all the time, you can set up unique "nicknames" in your address book. eg. I have a friend I email all the time called John, so I'd set up an address book entry with last name say, "zJohn". So now in SnapperMail I can go to the "To:" field and type "zjo" - since "zjo" is most likely unique in my address book, when I tap the "To:" trigger John's email address gets fully expanded.
What are the hidden preferences?
We've added a set of hidden preferences into SnapperMail for advanced users that really know what they are doing. We've hidden it from the general public to make SnapperMail an easy to use non-threatening app for all to enjoy. However for those power users here's how you can access the hidden prefs. Go to message list view and enter the 3 letters "b" "u" "g" in lower case. Hey presto, a form will come up with some advanced options:
- Diagnostic Log: This triggers a full communications dump into a text file for debugging client-server issues. See the FAQ on the diagnostics log for more info.
- Ignore power-on state: SnapperMail will only auto-fetch mail when the device is turned off, you can bypass this preset with this option.
- Ignore old messages: POP3 Email clients need to scan for changes on the server to figure out what has been downloaded previously. For inboxes with thousands of messages, this is a very SLOW process. With this option checked, assuming more than 500 messages and you haven’t set it to download all messages, SnapperMail will ignore all but the very latest messages to speed up the process dramatically. Caveat: you won’t be able to delete old messages.
- Link Browser ID: If you have some new or unknown browser that supports launching URLs but does not support the standard Exchange API that opens URLs, you can enter the Creator ID of the browser and SnapperMail will launch that browser with the old style sublaunch calls.
- Connection Timeout: When attempting a connection to a mail server this value is how long SnapperMail will wait before it gives up and displays a time out error.
- Comms Pacing: SMTP comms on Samsung SPH-i330 devices is sometimes unreliable so on this device only there is a setting which you can tweak to gain back reliability. Increase this value if you find sending large messages unreliable.
IMAP Support
Can messages sent in SnapperMail be saved to the 'Sent' folder on my IMAP server?
SnapperMail supports uploading messages that it sends to the "Sent" or "Sent Items" folder on your IMAP server in the most current version. To set this up, in SnapperMail ...
1) Tap the menu followed by Accounts -> Edit Accounts...
2) Select the IMAP account and tap the "Edit" button.
3) Go to the "Rules" tab.
4) Activate the 'Save a copy in "Sent" folder' checkbox.
5) Tap the "OK" button at the bottom of the screen.
6) Tap the "Done" button at the bottom of the screen.
7) Tap the folder selection gadget in the upper-right corner of the main SnapperMail screen.
8) Select "Edit Folders..." at the bottom of that menu.
9) Using the main drop-down selection gadget at the top, select the IMAP account.
10) Select the "Sent" folder in the IMAP account list and tap the "Edit" button.
11) Tap the "Sync with:" gadget followed by the "Browse" button in the window that pops up. SnapperMail will connect to your IMAP server at this point.
12) If you only see the "Inbox" folder, tap twice on that folder in SnapperMail to open the list of other folders. Navigate to and select the appropriate "Sent" or "Sent Items" folder in the server folder list you are shown. Tap the "Select" button at the bottom of the screen.
13) Change the "Use account's rules" gadget on the Edit Folder window to "Specify syncing rules".
14) We recommend that you change the "Sync:" gadget to "Off, upload only" as this will only upload messages sent from SnapperMail to the server folder. It will not download any sent messages from other Email client programs which placed their sent messages in the server folder.
15) Tap the "OK" button followed by the "Done" button, and you're finished.
SnapperMail 2.0 fails to receive a message from my IMAP account?
If you find SnapperMail gives you 'IMAP Protocol Errors' while trying to receive messages from your IMAP account please perform a BUG log (see this FAQ for details) and forward the resulting message to support@snappermail.com. This will help us to diagnose and solve the problem you are encountering.
SnapperMail 2.0 only syncs my IMAP 'Inbox'?
SnapperMail will only sync your IMAP 'Inbox' by default as this is all that most users require. If you wish to sync additional folders from your IMAP mail server you need to do the following for each folder:
- In the SnapperMail main message list tap the folder list at the top right of the screen and select 'Edit Folders...'.
- Make sure the appropriate IMAP account is selected at the top of the 'Edit Folders' screen.
- Tap the 'New' button to create a new folder for the IMAP account.
- Tap the 'Sync with: -Unassigned-' box on the 'Edit Folder' screen.
- Tap 'Browse' when prompted.
- SnapperMail will connect to your IMAP server and display a list of folders available on the server. If you only see the "Inbox" folder, tap twice on that folder in SnapperMail to open the list of other folders.
- Select the desired IMAP folder to sync the new SnapperMail folder to and tap 'Select'. The folder list can be expanded and collapsed by tapping the '+' and '-' boxes.
- Tap 'OK' on the Edit Folders screen and the SnapperMail folder will be synced to the selected IMAP folder next time you do a Send/Receive.
Which IMAP Servers work with SnapperMail Enterprise?
See the IMAP Server compatability chart for details.
International Language Support
Can I read email containing Chinese characters?
We have had reports that Chinese (Traditional, Big5) support is available through a third-party package. Try CJKOS at www.dyts.com.
I installed the Trial, then bought the registered version and my language reverted to english. What do I do?
You must install the correct overlay that came in the zip file with the registered version. For example, the german overlay is called SnapperMail_deDE.prc.
*** Please Note: This is only supported in versions prior 1.9.x ***
Miscellaneous
Can I run SnapperMail from the memory card?
SnapperMail will work from the memory card but due to limitations in Palm OS, it's not recommended since you will lose the following functionality:
- Automatic Fetching
- Quick Connect from the Palm Tungsten's Address Book
- Mailto: URL support from browsers
- "Send" support in third party apps (i.e. using SnapperMail to send files from other apps)
Does SnapperMail support S/MIME?
No, SnapperMail currently does not support S/MIME.
How do I get eFax to send faxes in TIFF format?
See the tutorial here: http://red-mercury.com/efax.html. Please note that this only applies to eFax Plus service. The eFax Free service only allows you to update your email address and your pin.
I can't get SnapperMail to talk to my mail server. Can I generate diagnostic information help you find the problem?
Sure. We'd need a diagnostic log. This is a record of the raw dialog between SnapperMail and the remote mail server - we use it to diagnose any communication problems you may be experiencing with SnapperMail.
To create a diagnostic log, follow these steps below:
- Go to the message list view. This is the opening, main screen of SnapperMail (the Inbox or whatever folder you were last viewing). It shows either a list of your messages, the SnapperMail icon or both depending on how many messages are present in the folder.
- Enter the 3 letters "b" "u" "g" in lower case.*
- A hidden preferences window will pop up after you enter the "g". Check the box that says "Diagnostic log".**
- Use SnapperMail normally to send or fetch mail to replicate the error you're experiencing. SnapperMail will be recording the send/fetch session into a log file***. It is important you do not exit SnapperMail during this session.
- Enter "b" "u" "g" in lower case again and turn off the Diagnostic Log by unchecking the option.***
- A new message will appear in your inbox with "Subject: Comms Log" containing the log in a file attachment called comms_log.txt
You can send this message to us at support@snappermail.com in many ways. Here are some of them:
- Forward it directly from SnapperMail
- Open the attachment, this will go to your text viewer, typically the Memo Pad application (beware if the log is big you will fill your memo list with many memos). You can sync this to your Desktop and paste it into a message.
- Rather than opening the attachment, beam it to your laptop. This will work with Windows 2000/XP and Mac operating systems.
* If you are using a keyboard device and version 1.6.2 or earlier, typing "b" takes you to another form -- you should cancel this form and then continue with "u" and "g"
** In versions prior to 1.7, SnapperMail will simply pop up a message informing you comms logging is toggled off or on.
*** Note for power users: SnapperMail writes the comms data to a temporary database called SnapperMailLog, if you don't close the log by entering "bug" for a second time you can attach this database into a message directly. Do this as a last resort - we would much prefer a text file generated by normal methods.
I'm looking for an email service to use SnapperMail with. Is there any you recommend?
We've found FastMail to be a very nice service that's cost effective. They charge $14.95 plus $19.95 per year for full membership. Make sure you sign up for the "full membership" plan which includes POP/SMTP access. If you're just requiring an SMTP account to send mail, then the one time $14.95 charge for "member" status is pretty nice. For FastMail SnapperMail settings check out the ISP Configuration page. Feel free to use the referrer code "snappermail" if you sign up!
When uninstalling SnapperMail, I can't delete the SnapperMailExchange file.
You're most likely trying to delete SnapperMail with a file manager and not using the proper method of removing an application. You should go into the system launcher's Delete menu and delete SnapperMail and SnapperMailExchange.
Why does DiddleBug crash when I try to send a handwritten note from it through SnapperMail?
See this thread on SourceForge.net. If those instructions don't help you resolve the issue, then use the same instructions, but look for the "_send" contents and a program owner that is set to -Unknown-. If found, delete it.
Why is SnapperMail not downloading messages (or downloading erratically) from my GMail account?
Some people have reported that SnapperMail suddenly stops downloading messages from GMail, or it downloads erratically. This is usually a problem with GMail's POP3 server, not with SnapperMail. You should login to your GMail account using a web browser. Go to the Settings (or Options) page, shut off the POP3 option and accept the change. Then go back into the Settings page again, turn the POP3 option back on and accept the change. People have reported back to us that this usually works to get GMail's POP3 server working properly for them again.
To stop G-Mail from downloading erratically, open G-Mail and select "Settings" and "Forwarding/POP". Select the option "Enable POP only for mail that arrives from now on". Select "Save Changes". This will download new mail only from the point in time in which you enabled that setting and will not search through your mailbox randomly downloading various emails.
Why won't SnapperMail support S/MIME?
Because it requires cryptographic primitives we currently don't have access to on the Palm devices. We'd have to write our own, or port the 'Open/SSL' cryptographic framework to the PalmOS. At this time we have neither the time nor the desire to do this.
Will SnapperMail support S/MIME in the future?
No, SnapperMail is not likely to support S/MIME in the future.
SSL Support
Can I add Certificate Authorities (CA's) to SnapperMail?
SnapperMail users can add Certificate Authorities (or CA's) to SnapperMail. It is done using a tool available directly from SnapperMail. Please contact the SnapperMail Support Email address (support@snappermail.com) to get the tool. The tool itself is unsupported, and we do not widely advertise its availability because it is quite advanced to use.
SnapperMail trusts the following Certifying Authority (CA) certificates:
// http://www.thawte.com
ThawteServerCA.cer
ThawtePremiumServerCA.cer
// http://www.geotrust.com
Equifax_Secure_Certificate_Authority_DER.cer
GeoTrust_Global_CA_DER.cer
GeoTrust_Universal_CA_DER.cer
// http://www.verisign.com
Verisign_class2.cer
Verisign_class3.cer
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